Exchanges

At Oscar Kitto, we aim to provide high-quality wallpapers and exceptional customer service. If you need to exchange your purchase, our exchange policy ensures a straightforward and convenient process.

Eligibility for Exchanges

• Timeframe: Exchanges must be requested within 30 days of receiving your order.
• Condition: Products must be unused, undamaged, and in their original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all exchanges.

Non-Exchangeable Items

• Custom orders or personalized items.
• Items marked as final sale.

Exchange Process

1. Contact Us: Email us at serviceteam@oscarkitto.com with your order details and reason for exchange.
2. Approval: Our team will review your request and, if approved, provide instructions for returning the item and details on the exchange process.
3. Shipping: Pack the items securely and send them back using the provided instructions. Please note that return shipping costs are the responsibility of the customer unless the exchange is due to a defect or error on our part.

Processing Exchanges

• Inspection: Once we receive the returned item, it will be inspected to ensure it meets our eligibility criteria.
• Replacement Item: Upon approval, the replacement item will be shipped to you. The processing time for the exchange can vary based on the availability of the new item.
• Shipping Costs: If the exchange is due to a defect or an error on our part, we will cover the shipping costs. Otherwise, customers are responsible for any additional shipping fees.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos and a description of the issue. We will work to resolve the problem promptly, either through an exchange or a refund.

Contact Information

For any questions or concerns regarding our exchange policy, please reach out to our customer service team:

Email: serviceteam@oscarkitto.com
Website: oscarkitto.com

We are dedicated to ensuring that you are satisfied with your purchase and look forward to assisting you.

Thank you for choosing Oscar Kitto Wallpapers.