Return

At Oscar Kitto, we prioritize your satisfaction. If you are not completely satisfied with your wallpaper purchase, our return policy is designed to ensure a smooth and hassle-free process.

Eligibility for Returns

• Timeframe: Returns must be initiated within 30 days of receiving your order.
• Condition: Products must be unused, undamaged, and in their original packaging.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

Non-Returnable Items

• Custom orders or personalized items.
• Items marked as final sale.

Return Process

1. Contact Us: Email us at serviceteam@oscarkitto.com with your order details and reason for return.
2. Approval: Our team will review your request and, if approved, provide instructions for the return.
3. Shipping: Pack the items securely and send them back using the provided instructions. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

Refunds

• Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Method: Approved refunds will be processed back to the original payment method within 7-10 business days.
• Partial Refunds: In some cases, only partial refunds may be granted if the items are not in their original condition or are missing parts.

Exchanges

If you wish to exchange an item, please contact us to discuss your options. Exchanges are subject to product availability.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately with photos and a description of the issue. We will work to resolve the problem promptly, either through a replacement or a refund.

Contact Information

For any questions or concerns regarding our return policy, please reach out to our customer service team:

Email: serviceteam@oscarkitto.com
Website: oscarkitto.com

We are committed to ensuring that you are satisfied with your purchase and look forward to assisting you.

Thank you for choosing Oscar Kitto Wallpapers.